To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 14 days of receipt of your shipment.
- They must be in original condition
- For clothing, unwashed and unworn
- In the original packaging
Sale items or free gifting is not returnable.
Are there any charges for return?
- Original shipping charges are non-refundable
- Yes, unfortunately returns are not free. You will be required to ship back your return at your own expense. However, we cover the shipping cost to ship your new item's out to you.
We are happy to offer a store credit to the value of the returned item(s), on change of mind purchases, providing the returned item(s) was not on sale or discounted at the time of purchase, and is received:
- In original condition - unworn, unused, unwashed and undamaged.
- With all tags, stickers and any protective packaging attached and intact.
- In the original, undamaged product packaging.
- With a copy of the original purchase receipt (detailing the order number, customer name, address and date of order).
We will only offer a refund if the garment is faulty and beyond repair. If an item is returned and not deemed faulty by our team, you will not be refunded, and any costs that were incurred to return the product(s) for review will not be refunded.
Due to hygiene reasons, jewellery, skincare and intimates cannot be returned unless the product is faulty beyond repair where we will seek to exchange for a replacement or store credit.
Please be careful when purchasing as we do not provide refunds.
Items purchased on sale or discounted are final sale. Therefore returns, exchanges or a credit note will not be issued.