At Arche we take great pride in the quality of our brands, we want to ensure and provide you great customer service and satisfaction.If you are not satisfied with your purchase, please ensure you have read and understood our online Returns Policy and Refunds Policy.
Arche policy lasts for 7 days of receiving the product, after the 7 days we cannot offer you a refund or exchange.
We are happy to offer a store credit to the value of the returned item(s), on change of mind purchases, providing the returned item(s) was not on sale or discounted at the time of purchase, and is received:
- In original condition - unworn, unused, unwashed and undamaged.
- With all tags, stickers and any protective packaging attached and intact.
- In the original, undamaged product packaging.
- With a copy of the original purchase receipt (detailing the order number, customer name, address and date of order).
We will only offer a refund if the garment is faulty and beyond repair. If an item is returned and not deemed faulty by our team, you will not be refunded, and any costs that were incurred to return the product(s) for review will not be refunded.
Due to hygiene reasons, jewellery, skincare and intimates cannot be returned unless the product is faulty beyond repair where we will seek to exchange for a replacement or store credit.
Please be careful when purchasing as we do not provide refunds, or cover the cost of return shipping unless an item is deemed faulty.
Items purchased on sale or discounted are final sale. Therefore returns, exchanges or a credit note will not be issued.
Please contact firstname.lastname@example.org with your order number, details of why would you like to return the product and whether you would like to be issued a store credit or a different product.
Please be aware that Arche is not responsible for the cost of returning or accountable for the loss of garments being returned. However, we will ship your replacement back to you free of charge (applicable to Australian customers only - this does not apply to international orders).
We recommend using a registered postal service to return goods, and keeping a record of the tracking details.